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TERMS & CONDITIONS
Rental Period
All rentals are priced for a 24-hour rental period unless otherwise noted. Items must be returned or available for pickup as scheduled. Late returns may incur additional fees, depending on the delay and item type.
Delivery & Pickup
We provide estimated delivery windows before your event. Please note that delivery times may vary due to traffic or delays at other events. Clients must ensure clear, accessible paths for delivery and pickup. Stairs, sand, elevators, or fenced areas may result in extra labor charges or service refusal.
Setup & Breakdown
Standard setup includes the placement of tables, chairs, and tents at ground level only. If you need setup on decks, balconies, rooftops, or indoors, please notify us in advance. These may require additional staffing or may not be permitted due to safety concerns.
Damage or Loss
Once delivered, you are fully responsible for all rented items. This includes theft, breakage, stains, burns, water damage, or misuse. Charges will be assessed for lost or damaged equipment, and in some cases, the full replacement value may be charged.
Weather Policy
Our white pop-up canopy tents are water-resistant, not waterproof or storm-rated. In cases of strong winds, flooding, or unsafe weather, we reserve the right to cancel or modify your setup. Refunds will not be issued for weather-related cancellations made less than 48 hours before your event.
PRIVACY POLICY
We take your privacy seriously. Any personal information you share with 407 Party Rentals is used only to process your reservation, communicate with you, and fulfill your event setup.
We may collect your name, phone number, email address, event address, and payment details. This information is stored securely and never sold or shared outside of trusted third-party services (such as our payment processors or delivery tools).
All payments are handled through encrypted, PCI-compliant systems. We do not store full credit card information on our site. You can contact us at any time to request deletion of your personal data.
DEPOSIT, PAYMENT & CANCELLATION POLICY
Deposit
A 25% deposit is required to secure your reservation. This deposit is non-refundable after 48 hours, as we begin reserving inventory and scheduling deliveries right away.
Final Payment
The remaining balance is due 48 hours prior to your delivery. Failure to make final payment may result in automatic cancellation and loss of your deposit.
Cancellation Terms
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More than 7 days before event: Deposit retained, but no additional charges.
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Within 7 days of event: 50% of the total balance is due.
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Within 48 hours of event: The full amount is due, and no refunds will be given.
We understand that emergencies happen, so if you need to cancel or reschedule, please contact us as soon as possible.
RENTAL AGREEMENT SUMMARY
By booking a rental or accepting delivery, you agree to the following:
You accept full responsibility for the rented items during your rental period. 407 Party Rentals is not liable for any injuries, damages, or accidents that occur after setup is complete. You agree to supervise the equipment, ensure items are not left unattended in public spaces, and return everything in the condition received.
Unless you opt out in writing, you grant us permission to use photos or videos of your setup for marketing purposes. We love showing off our events—and yours might inspire the next celebration.
Frequently Asked Questions (FAQ)
1. How do I book a rental?
Just give us a call, text, or fill out our online form to reserve your date. A 25% deposit is required to lock in your order.
2. What areas do you deliver to?
We deliver across Central Florida, including Orlando, Kissimmee, Winter Park, and nearby areas. Delivery fees vary depending on distance and setup requirements.
3. How far in advance should I book?
We recommend booking at least 2–3 weeks in advance, especially during busy seasons. Last-minute rentals are welcome if inventory allows.
4. Is there a delivery fee?
Yes, delivery and pickup fees are based on location and size of your order. We’ll give you a quote during the booking process.
5. What’s included in setup?
We include basic setup and placement of tables, chairs, and tents at ground level. Advanced setups (stairs, tight spaces, indoors) may cost extra.
6. Do you allow pickup if I have a truck?
At this time, all rentals are delivery only to ensure safety, quality control, and proper setup of our equipment.
7. What happens if it rains?
Our tents are water-resistant but not waterproof or wind-rated. We do not offer refunds for weather cancellations made within 48 hours of your event.
8. Can I cancel my order?
Yes, but cancellation fees apply based on timing. Check our Cancellation Policy for full details.
9. Do you require a deposit?
Yes, a 25% non-refundable deposit is required to confirm all bookings. The remaining balance is due 48 hours before delivery.
10. What happens if something gets damaged?
You are responsible for lost or damaged items, including water damage, burns, and breakage. Replacement or cleaning fees will be charged after inspection.
11. How long is the rental for?
Standard rental covers up to 24 hours. Let us know if you need extra time—multi-day rates are available.
12. Do you set up the tents?
Absolutely! Tent setup and takedown are included with every rental. We handle it all so you don’t have to.
13. What kind of tents do you offer?
We rent white pop-up canopy tents in 10x20, 10x40, and 20x20 configurations. Perfect for shade, food stations, or seating areas.
14. How many people do your tables and chairs seat?
Our 6ft tables seat 6–8, 8ft tables seat 8–10, and 5ft round tables seat 8 comfortably. All come with white folding chairs unless otherwise requested.
15. Can I change my order after booking?
Yes, you can make changes up to 3 days before your event if inventory allows. Just contact us early to lock it in.
16. Do you rent linens or decor?
Not yet—but we’re expanding! For now, we focus on tents, tables, chairs, and concessions like popcorn machines.
17. Do you offer package deals?
Yes! Check out our affordable party packages designed for small, medium, and large gatherings. You’ll save time and money.
18. What if no one is home during pickup?
Someone must be present at pickup and delivery. Items should be cleaned and stacked in the same place they were delivered.
19. Are your concession machines easy to use?
Yes, we provide simple instructions and everything you need. You’ll be popping popcorn or spinning cotton candy like a pro in no time.
20. Can I see photos of previous setups?
Definitely—check out our gallery or follow us on Instagram @407PartyRentals for real-event inspiration!